Terms Of Use

We are happy to welcome you to the Neuhaus Inc. United States website (hereinafter referred to as the “Site”), the official online US store for the brand Neuhaus.

Please take the time to read these terms and conditions carefully. Unless stated otherwise herein, the relationship between Neuhaus Inc. and its Users is exclusively governed by these terms and conditions that are deemed read and accepted by the User. If you do not agree to these terms and conditions in their entirety, please do not use the Site.

From time to time, when you use particular services or purchase products on this Site, you may receive additional guidelines, rules and policies applicable to such services and products, all of which are hereby incorporated by reference and will apply to your use of the Site.

Neuhaus Inc. may from time to time amend the terms and conditions by posting such change at the Site. Use after such change has been posted shall constitute acceptance of such changed terms.

For the meaning of the definitions used in these terms and conditions, please refer to section 12.

1. Identification

Neuhaus Inc. is the seller of the products displayed on the Site. Neuhaus Inc. has its registered office at 120 Fairchild Ave, Plainview, NY 11803, United States.

2. Accuracy of Content

Neuhaus Inc. uses its best efforts to keep the information on the Site updated. However, it is not possible to guarantee the complete absence of errors on the Site. The information and other material published on this Site may include inaccuracies or typographical errors. We make reasonable efforts to ensure product information is accurate and that images are as accurate as possible. Changes are periodically made to the information on the Site without notice. Neuhaus Inc. reserves the right to change the Site at any time, at its discretion. Neuhaus Inc. does not warrant that the functions contained in the Site or any product or content contained therein will be uninterrupted or error free, that defects will be corrected, or that the Site or the server that makes it available is free of viruses or other harmful components. Neuhaus Inc. shall not be liable for the use of the Site, including, without limitation, the content and any errors contained therein.

3. Prices

The price of the products you order is the price that is displayed on the Site at the time you confirm your order. All prices are in US dollars, exclusive of taxes which may apply for certain destinations and will be calculated in the shopping cart. If an error is found in the price of the products you have ordered or in the delivery charge, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel before packing and shipping, we will refund or re-credit you for the sum that has been debited from your credit card for the products.

4. Payment

The payment options we offer are mentioned on our Site. Payment must be made in US dollars. Please refer to the Privacy Policy posted in the Site for further information regarding Internet fraud and secure payment. Neuhaus Inc. retains title in the sold goods until we have received full payment of the price and shipping charges, and possible late payment interests and/or indemnities.

5. Sale Agreement

No sale agreement will exist between you and Neuhaus Inc. until Neuhaus Inc. packs and/or ships all products. Neuhaus Inc. reserves the right to refuse an order, wholly or partially, in the following cases:

  • If the product is not available;
  • If your billing information is not correct or not verifiable;
  • If your order is flagged by the security systems as an unusual order or an order suspected of fraud;
  • If your bank transfer payment/reservation is not received in a timely manner;
  • If we have reason to believe you are under 18;
  • If we have reason to believe you are a reseller;
  • If there was an error in the price quote;
  • If we could not deliver to the address provided by you;
  • In the event of force majeure.


6. Shipping Conditions

For full details, please see our Shipping Conditions.

7. Warranty

Goods sold by Neuhaus Inc. are fresh food products. Neuhaus Inc. does its best to ensure correct and safe delivery, with respect for the freshness of the products, but it can give no absolute guarantee on the transport quality.

The Buyer shall inspect or will have inspected all goods immediately upon delivery. Any complaints concerning defects to the goods or delivery shortcomings (e.g. products are no longer fresh or were damaged in transport) shall be IMMEDIATELY reported by the Buyer by phone or e-mail to customerservice@neuhauschocolate.com no later than within 24 hours after delivery.

8. Return Policy

We make every effort to deliver your chocolates in excellent condition. In the unlikely event that a product purchased from www.neuhauschocolate.com is received damaged or melted, please notify us by email for assistance within 24 hours of delivery. Proof of damage, such as photographs, may be required for compensation. Liability for damage is limited to the value of the product. Due to the perishable nature of Neuhaus chocolate, we are unable to accept returns of non-damaged goods.

Product guarantees do not apply if the customer was advised to select an expedited shipping method due to warm weather and declined to do so. In that instance, the customer assumes all risk for the quality of the chocolate upon delivery. Product guarantees also do not apply if the chocolate melted after receipt by the customer.

Please note that this website can only offer assistance with damaged or defective goods for orders placed on www.neuhauschocolate.com for delivery in the United States. If you have issues with products purchased at a Neuhaus boutique, a Neuhaus website outside of the United States, or through another retailer, please contact the original point of purchase directly for assistance.

9. Questions, complaints, comments or service contact

For any questions about this Site, or if you have technical problems in accessing information on our Site, please contact: customerservice@neuhauschocolate.com.

10. Use limitations and intellectual property rights

All brand names, product names and titles used on the Site are trademarks or trade names of Neuhaus Inc. or third party trademark or trade name holders. Use or reproduction of any such trademarks or trade names may constitute an infringement of the holders’ rights and are expressly prohibited. All Site design, texts, documents, video and other services, and the selection and arrangement thereof, and all other material on this Site are protected by copyright of Neuhaus Inc. or its suppliers. Electronic copy and printing portions of the Site can be done only to the extent necessary to place an order, or for using the Site as a shopping resource. Any other use of the information and materials on the Site, including reproduction for the purposes other than those noted above, modification, distribution, or (re)publication, is prohibited. Should you wish to use materials and information from this Site, prior written permission must be obtained from Neuhaus Inc.
All images on the website are copyright protected and are the property of Frucon². Any partial or total reproduction without our prior written permission is strictly prohibited.

11. Submission of Information and Suggestions

Any material, information, suggestions or comments posted on, through or to the Site becomes the property of Neuhaus Inc. Neuhaus Inc. reserves the right to use such material, information, suggestions or comments in its discretion, with no compensation or credit. Submissions made hereby grant to Neuhaus Inc. a non-exclusive, perpetual, worldwide, royalty free license to utilize and publish such information and material, in whole or in part. However, use by Neuhaus Inc. of identifying information will be governed by the Site’s Privacy Policy, discussed below.

12. Privacy Policy

We consider your privacy to be very important and we want to be sure you are aware of and agree with the way in which we may use your personal information. You can find our Privacy Policy here. By placing an order on the Site you consent to the collection, use and transfer of your personal data under the terms of the Privacy Policy.

13. Accessibility Policy

Neuhaus Inc. is committed to ensuring that its website is accessible to people with disabilities. All the pages on our website will meet W3C WAI’s Web Content Accessibility Guidelines 2.1, Level AA conformance. Report any issues to customerservice@neuhauschocolate.com

14. Definitions

Within the scope of these terms and conditions, the terms listed hereafter shall be deemed to have the following meaning, unless explicitly mentioned otherwise:

  • Terms and Conditions: these terms and conditions and all its additions or updates.
  • Order: the result of the ordering process as described in article 4 of the Terms and Conditions.
  • Frucon²: Frucon², public limited liability company, incorporated under Belgian law (so-called NV), having its registered office at 8800 Roeselare (Belgium), Bruanestraat 8, Company Registry number Kortrijk 0806.661.106; Frucon² is responsible for the technical support of the functioning of the Site.
  • User: someone who by entering the address of this Site or by following a link visits this Site and uses it for informative purposes or to place an order.
  • Neuhaus Inc.: Neuhaus Inc. with registered offices at 120 Fairchild Ave, Plainview, NY 11803, United States.
  • Site: a collection of webpages grouped together under the address of https://www.neuhauschocolate.com


15. Governing law

Any dispute regarding the validity, interpretation and/or execution of the terms and conditions is solely governed by the laws of laws of the State of New York, and the federal and state courts of New York have exclusive jurisdiction over all claims. The User agrees that in the event of a dispute with respect to the use of the Site, electronic evidence (e.g. e-mails, back-ups, etc.) can be used as valid evidence. If any of the terms and conditions may be declared null and void or not applicable, the other terms and conditions will remain valid and the portion declared null and void will remain applicable within the boundaries set by law.


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