FAQ'S

In 1912, Jean Neuhaus, Jr. created the first Belgian chocolate praline, a hard chocolate shell that is hand-filled with fresh cream or ganache. In 1915, his wife Louise Agostini designed the ballotin gift box to protect the pralines. Discover the full range of our luxury chocolates.

Since 1857, Neuhaus has been the premier creator of luxury Belgian chocolate. From the time when Jean Neuhaus, Jr. invented the Belgian chocolate praline in 1912, we have used the same original recipes, artisan techniques, and premium ingredients to create our gourmet chocolates. We select only the grand crus from the finest sources, such as cocoa beans from Peru and Java, and almonds from California and Portugal.

We have remained true to our Belgian chocolate heritage, and today Neuhaus is one of the few Belgian chocolate brands still creating our chocolates in Belgium. When you buy our Belgian chocolates online, you are enjoying the same Belgian chocolate truffles, pralines, ganaches, and specialties found in our original boutique on the Galerie de la Reine in Brussels.

  • Our chocolate is 100% UTZ Certified to guarantee its sustainable quality.
  • 25% of our chocolate is produced using cocoa from our own plantation.
  • 100% of our ingredients are of natural origin, without any exception.
  • All our pralines are crafted with the utmost care in our ateliers near Brussels.
  • No. Many of our chocolates contain nuts, milk, or soy ingredients, and any of our products may contain traces of those and other common allergens, including eggs.
  • While some of the chocolates are made without wheat ingredients, all products may contain traces of gluten.
  • Alcohol is used as a preservative or ingredient in the Assorted Liquor Pralines, the Manons, Bonbon 13, and the following Truffles: Marc de Champagne, Cognac, Tiramisu, and Marron Cognac. We also offer many alcohol-free assortments, such as the Neuhaus Collection Discovery, Neuhaus Collection Dark, Neuhaus Collection Milk, and our traditional 1 lb., ½ lb., and ¼ lb. Ballotins. For questions about a specific product not listed, please email us.
  • No animal fats are used in our chocolate, but they do contain dairy products such as milk, butter and cream.
  • No, we do not use chemical additives in our chocolates. Some chocolates may contain alcohol, lemon, or fruit sugars, which are natural preservatives.
  • No, all the ingredients used in the manufacture of our chocolates are guaranteed by our suppliers to be non-GMO.
  • The expiration dates are either stamped in the American format: MM/DD/YYYY or the European format: DD/MM/YYYY.
  • When shipping to warm destinations, we may include ice packs or other special packaging to ensure that the chocolates arrive in excellent condition. The following shipping methods are recommended based on temperatures in the delivery destination:
    • Under 85° F: FedEx Ground
    • 85° – 89° F: FedEx Standard: 2-3 Business Days
    • 90° – 95° F: FedEx Express: 1-2 Business Days
    • Over 95° F, we cannot ship
  • Chocolate keeps best between 65 and 70°F, away from direct sunlight, and protected from moisture. Refrigerating or freezing chocolate is not recommended.
  • Yes, you can send several gifts in one order. See below for different order entry options.
  • Select your first gift and put it in the shopping cart.
  • Click on “Add Another Item” button at the bottom right of your cart ( next to the green “Checkout” button ).
  • When you return to shopping, the default option on the drop down menu under the shipping method will be “same address; same recipient ”.
  • Continue adding gifts to your shopping cart until you are ready to proceed to checkout.
  • Select your first gift and put it in the shopping cart.
  • Click on “Add Another Item” button at the bottom right of your cart ( next to the green “Checkout” button ).
  • When you return to shopping, use the drop down menu under the shipping method to select “same address; different recipient ”.
  • Continue adding gifts to your shopping cart using this process until you are ready to proceed to checkout.
  • During checkout you will be prompted to enter the individual recipients’ names and messages for each gift.
  • Select your first gift and put it in the shopping cart.
  • Click on “Add Another Item” button at the bottom right of your cart ( next to the green “Checkout” button ).
  • When you return to shopping, use the drop down menu under the shipping method to select “different address ”.
  • Continue adding gifts to your shopping cart using this process until you are ready to proceed to checkout.
  • During the checkout process you will be prompted to enter the individual recipients’ names, addresses, and messages.
  • We ship to Alaska and Hawaii via FedEx Express services for an additional fee. Please see our shipping page for more details about shipping charges and how to order. At this time we do not deliver to Canada or Puerto Rico.
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